Refund policy
Return window
You may return most items within 30 days of delivery for a refund. Items must be unused, unwashed, in original condition, and in their original packaging with tags attached.
Restocking fee
We do not charge a restocking fee. What you are refunded is what you paid for the item.
Return shipping
If the item is faulty, damaged, or not what you ordered, we pay return shipping. If you are returning for any other reason — changed your mind, wrong size, the colour does not suit the room — return shipping is yours to cover. Which is exactly why we would rather you emailed us about sizing or colour before you order.
Non-returnable items
- Items that have been used, washed, or laundered
- Items returned without their original packaging or tags
- Clearance items marked final sale
How to start a return
Email hello@shopironbarkhome.com with your order number and the reason. We will reply within one business day with a return authorization and instructions. Please do not ship anything back before you have that authorization — unauthorized returns cannot be tracked to your order.
Refund timing
Once your return arrives and is inspected, we issue the refund to your original payment method within 3–5 business days. Your bank may take a further 5–10 days to post it.
Damaged on arrival
Inspect your order when it arrives. If anything is damaged in transit, photograph the packaging and the item and email us within 7 days. We will replace it or refund it, and we will cover the return shipping. Please do not discard the packaging until the claim is settled; carriers require it.
Cancellations
You can cancel any order that has not shipped, at no charge. Email us as soon as possible — once an order is with the carrier it has to be handled as a return.